RBS chief Ross McEwan in customer vow

Ross McEwan.  Picture: Ian Rutherford
Ross McEwan. Picture: Ian Rutherford
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The new boss of Royal Bank of Scotland has set out how he intends to put customers at the heart of its operations after a string of damaging allegations about the bailed-out bank’s treatment of customers.

Ross McEwan, promoted to run the 81 per cent taxpayer-owned bank in October, said he plans to speed up lending decisions and stop doing things that are not in the interest of customers.

He said: “In the rush for profit, RBS forgot what banking is about. The bank valued least the people it should have valued most: its customers.”