Doctor who always goes the extra mile

Dr Helen Moss was praised for her compassion. Picture: contributed
Dr Helen Moss was praised for her compassion. Picture: contributed
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A MIDLOTHIAN doctor is celebrating after winning the prestigious title of 2013 Royal College of General Practitioners Scotland GP of the Year.

The award has been won by Dr Helen Moss, who practices in Roslin Medical Practice.

This annual national award is extra special as family GPs are nominated by patients for excellence in care.

Dr Moss had been nominated by her patient, Shona McIntosh from Roslin, who is a busy working mum with a husband who has motor neurone disease.

In her nomination Shona said: “Dr Moss had gone well beyond the call of duty on numerous occasions by visiting my husband at home when she saw that she might need to help him understand the implications of different interventions and respecting his dignity in a way that many people would not think of.”

She added: “Dr Moss has really been there for all of us as a family, she has consistently fitted the family into non-existent appointments and that this has meant that she has worked outside of surgery hours to accommodate us.”

Written by the patients, nominations are often moving accounts of care and relationships that have made a real difference to the lives of the nominees and their families. A panel of patients and GPs choose the winners.

Shona also praised Dr Moss for her skill in easily linking in with professionals across the motor neurone field. She went on to state that without Dr Moss’ help, her family’s mental and physical health would be in very poor shape.

“I would not have been able to return to work or remain at work now without her compassionate understanding and support. She should not only be awarded GP of the year, but be given an honorary degree in family therapy.”

Asked for the qualities which she felt that Dr Moss possessed she listed kind, caring, compassionate, sensible, enabling, approachable and non-judgmental, and that she engendered hope and always went the extra mile.

Shona added: “She just ‘gets it’ in relation to our needs as her patients.”

Chair of RCGP Scotland, Dr John Gillies, presented the award for GP of the Year at an awards presentation held at RCGP Scotland, Queen Street, on Friday.

The event was attended by leaders and innovators of primary care in Scotland, including the Scottish Government, those from medical royal colleges and leading university researchers in primary care.

Other awards to be made that evening included Practice Team of the Year, won by Muiriston Medical Practice in Livingston and the prestigious Alastair Donald Award which went to Dr Ken McLean for outstanding achievement in the areas of service delivery, education, research and wider contribution to society.