Firm taking over Scotrail among worst in UK

The firm set to take over Scotrail have been rated among the worst train operastors in Britain.
The firm set to take over Scotrail have been rated among the worst train operastors in Britain.
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The firm set to take over the running of Scotland’s railways has been named one of Britain’s worst train operators.

Dutch company Abellio, which will run the Scotrail franchise from April, was given lower scores from passengers than almost every other operator.

A survey of 2,200 people who use its Greater Anglia service revealed issues with train upkeep, dealing with delays, helpfulness of staff and cleanliness.

Abellio was rated as poorer than the current ScotRail service in every category of the new National Rail Passenger Survey.

Mary Fee, Scottish Labour’s transport spokeswoman, said: “Instead of having one of the worst-performing operators in the UK take over the running of Scotland’s rail network, we could have had a not-for-profit service, as suggested by Scottish Labour. A very careful watch will have to be kept on Abellio to ensure standards don’t slip up in Scotland.”

Abellio’s worst score was for how delays were handled, with only 35 per cent of passengers saying they were content with the firm’s performance in that area.

Only 37 per cent of commuters were happy with value for money.

Abellio will take over from Aberdeen-based firm First in two months.