RBS vows to refund cash after glitch

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ROYAL Bank of Scotland has promised to cover expenses of customers whose cards were declined due to a computer glitch on the biggest online shopping day of the year.

The bank has so far not revealed what caused the technology meltdown, which saw thousands of customers left high and dry as they tried to order Christmas gifts.

RBS has promised to cover the expenses. Picture: Joey Kelly

RBS has promised to cover the expenses. Picture: Joey Kelly

An RBS spokeswoman said: “We are very sorry for the system issues that affected our customers. If customers have been left out of pocket as a result of these system problems, we will put this right.”

Customers began reporting problems with their accounts around 6.30pm, with many having to abandon trolleys full of food or left unable to pay for dinner.

The meltdown came on the day dubbed Cyber Monday, when online transactions are expected to peak as shoppers aim to meet pre-Christmas delivery deadlines.