Scotrail cuts its complaints

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PENALTIES handed out to ScotRail for below-par ­performance have fallen, with customer satisfaction levels reaching an equal record high.

An annual report card carried out by Transport Scotland showed fines given to the country’s main train operator for the 12 months to June 22 this year totalled £133,126.

The result was a 64 per cent drop on the previous year, when ScotRail was forced to shell out £372,849 for not meeting benchmarks.

The recent National Passenger Survey showed overall passenger satisfaction with ScotRail had risen one per cent to equal its highest ever level of 90 per cent.

Transport Minister Keith Brown said: “While we are enjoying a rail renaissance in Scotland with higher levels of patronage and greater levels of investment than ever before, I recognise that events in recent weeks including high temperatures and a spate of criminal activity have impacted on the performance of the rail network infrastructure, and I have asked Network Rail to draw up a recovery plan.”