A FIRM employed at Edinburgh Airport to give special assistance to reduced mobility passengers has launched an investigation after a grandmother was reportedly left on her own for hours.
The elderly woman can be seen in a picture posted on social media sitting in her wheelchair unattended.
Another passenger said she found the woman at a boarding gate alone.
She was reportedly left at 7pm for an easyJet flight which was delayed until 10pm on Sunday.
A representative from assistance provider OmniServ said: “We are grateful that this has been brought to our attention. We are taking this matter seriously and investigating to find out exactly what happened here.”
A spokeswoman for easyJet said: “This is clearly not the customer service and care we expect to be provided to our passengers.
“As such, we have immediately launched an investigation with OmniServ to establish what happened and ensure it cannot happen again.”