Bus firm hits highs with satisfaction

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Lothian Buses has achieved record levels of customer satisfaction, according to a survey which took place before fares increased this week.

The results of more than 2000 interviews last autumn showed a rise in passenger satisfaction to 88 per cent, up from 85 per cent in 2010.

They also reflected a seven per cent rise from last year to 93 per cent in the number of respondents who described bus punctuality as either “excellent” (53 per cent) or “very good” (40 per cent).

The survey also found that 89 per cent of passengers thought fares – which on Sunday rose by 10p for single ticket and 30p for a day ticket – were good value for money.

David Griffiths, chief executive of ECAS, which provides help to physically disabled people, said: “I am not in the least surprised to see Lothian Buses staff record excellent passenger satisfaction results.”