Calls to end abuse of service industry staff

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The leader of Midlothian Council has urged people not to act abusively to those working in the service industry.

Speaking at the Usdaw union’s Freedom from Fear campaign at the Co-op in Bonnyrigg recently, Councillor Derek Milligan said: “The message we are here to support today is that abuse is not part of the job for shop workers.

“However, the same is true whether you are one of the council’s roadworkers, a carer, a taxi driver or working in a pub. No-one that works in any service industry should put up with harassment from customers.”

The campaign includes a leaflet with advice on how to handle abusive customers and staff rights.

Midlothian Council is soon to launch its new customer service standards.