Ombudsman training role for university

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A RISE in complaints about services has led to Queen Margaret University providing more training for international ombudsman organisations.

The university will offer a three-day training course for members of the International Ombudsman Institute in Vienna in September.

It follows recent successes by the university’s Consumer Insight Centre, which has secured a range of contracts to deliver complaints-handling courses to various ombudsman organisations throughout the UK and abroad.

The centre won recent contracts with the African Ombudsman and Mediators Association, and the Public Services Ombudsman for Wales.

Carol Brennan, director of the Consumer Insight Centre, said: “A rise in complaints about services is a reflection of the current global economic climate. People are now far more proactive in referring unresolved disputes to ombudsmen.”