Police on time with 999 calls

Share this article
Have your say

THE police call centre for the Lothians has continued to hit national targets for answering 999 calls within ten seconds, according to a report.

The facility at Bilston Glen answered 95 per cent of the 53,193 emergency calls received between April and September within the time target. That means the £10.4 million facility exceeded its goal of 90 per cent.

During the same period, the police figures showed 97 per cent of the 312,860 non-emergency calls to the Force Communication Centre (FCC) switchboard were answered in the target of 40 seconds.

During the same period, police officers attended 87 per cent of 12,053 emergency incidents within the target times. The targets are ten minutes for Edinburgh and 20 minutes for rural areas.