RBS among worst for customer satisfaction

Ross McEwan
Ross McEwan
Have your say

ROYAL Bank of Scotland is among the banks rated lowest in a customer satisfaction poll.

The part state owned bank and its sister, NatWest took two of the bottom five places along with Lloyds Bank and HSBC.

First Direct has retained top spot in a customer satisfaction poll of current account providers while Barclays languishes in bottom place for the first time.

Its the second major blow in 24 hours for chief executive Ross McEwan after the bank was fined almost £15 million for giving customers poor mortgage advice.

Santander, Nationwide, the Co-operative Bank and its internet bank brand Smile rounded out the top five in terms of how happy customers are with their current account service, according to the twice-yearly survey run by MoneySavingExpert.com.

Less than half of consumers rated the current account service provided by Barclays, NatWest, HSBC, RBS and Lloyds as great.

First Direct, which is an internet and telephone banking brand belonging to HSBC, has consistently topped MoneySavingExpert’s consumer survey since it started in 2008. More than nine in ten (92 per cent) of consumers rated First Direct’s current account service as great.