Ryanair compensates Edinburgh passenger thanks to Evening News

BUDGET airline Ryanair has agreed to pay a disabled passenger compensation for cancelling her flight after the Evening News took up her cause.
Alexa Ritchie's family holiday was put at riskAlexa Ritchie's family holiday was put at risk
Alexa Ritchie's family holiday was put at risk

Craftswoman Alexa Ritchie, who has cerebral palsy, had to fork out for a replacement connecting flight from Edinburgh to London Stansted.

Carrier Ryanair refunded her ticket with them but initially refused to pay the £53 difference for her new journey.

Hide Ad
Hide Ad

“The airline has decided to be decent about this and admitted liability. The power of the press - many thanks,” said a chuffed Alexa, 33.

Irish airline Ryanair are slashing flights between Edinburgh and London Stansted from four-a-day to four-a-week.

Alexa booked and paid for the flight in January as the first leg on a family holiday to Morocco in June - her first-ever plane journey.

A spokeswoman for Ryanair said: “This customer was offered an alternative routing on the Ryanair network which was not suitable for them.

Hide Ad
Hide Ad

“They subsequently requested a refund from Ryanair online and booked a flight with EasyJet. We have resolved with the customer directly.”

To keep up-to-date with all our stories from across Edinburgh and the Lothians like our Facebook page and follow us on Twitter.

Sign up to our newsletter: enter your email in the box at the top of this article to get daily updates straight to your inbox.