This is how to make a noise complaint

This is how to make a noise complaint
There are practical steps you can take to tackle nuisance noise (Photo: Shutterstock)

If you are losing sleep because of a noisy neighbour, pets or antisocial behaviour, there are practical steps you can take to tackle the nuisance and restore your peace and quiet.

Some noise disturbances can be resolved with a simple, polite conversation, but if you are having difficulty reaching a resolution, these are the measures you can take.

Seek help from a mediator

If the issue is with a noisy neighbour and raising the issue with them fails to work, you could try seeking help from a mediation service.

Mediation involves using a third, impartial person to act as a referee in a dispute.

While there is typically a fee attached, it can still be cheaper than hiring a solicitor and taking legal action.

However, mediation can only work if both parties agree to it and if they refuse to comply, you will have to seek help from your local authority.

Some local councils in Scotland provide mediation services, or alternatively you can find a mediator using the Scottish Mediation Network.

Contact the landlord

If your neighbour is a tenant, you can try contacting their landlord, housing association or freeholder and explain the problem, as they may be able to take action to help you.

You can deal with nuisance noise by submitting a complaint to your local council (Photo: Shutterstock)
You can deal with nuisance noise by submitting a complaint to your local council (Photo: Shutterstock)

If this fails to solve the issue (or if you are not satisfied with the way your complaint has been handled) you can escalate it to your local authority.

You can find you local council by visiting mygov.scot.

Submit a complaint to the council

Antisocial behaviour, including noisy neighbours, drunken or threatening behaviour, vandalism and grafitti, can be reported to the police or your local council, who will then decide how best to deal with excessive noise.

Your local council also has a dedicated team (sometimes called ‘community wardens’) who deal with antisocial behaviour problems.

Reports of antisocial behaviour (including noise complaints) can be reported to the police by calling 101 or by visiting your local police station.

Alternatively, you can submit a complaint via the mygov.scot website, selecting your local council from the drop down list.

Take legal action

As a last resort, you may wish to consider legal action and take the issue to court.

For this to be successful, you will need to convince the court that the noise problem you are experiencing constitutes a statutory nuisance.

Before taking this route, you should bear in mind that this option comes with expensive fees attached and should only be considered if all other approaches have failed.

You can seek free legal advice from you local Citizens Advice.