Hearts fans raging over online chaos while purchasing tickets for Scottish Cup final against Celtic

Hearts fans trying to secure Scottish Cup final tickets have been left raging after apparent technical issues caused confusion when booking online.

Friday, 26th April 2019, 12:48 pm
Updated Friday, 26th April 2019, 12:55 pm
Hearts fans have had issues purchasing tickets this morning
Hearts fans have had issues purchasing tickets this morning

Some fans reported that there was no option for adults to purchase tickets, and only the options available for concessions when trying to book through the online portal eticketing.co.uk.

The tickets for the big final at Hampden Park against Celtic on May 25 went on sale this morning, but some fans have been left frustrated when trying to secure their seats.

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Christopher Macbeth tweeted that only an under 16 and over 65 option was available saying: "The only option for cup final tickets are under 16 and over 65. If we buy them, to secure the seats can we upgrade in ticket office when we pick them up?"

Hearts say that the issue has now been resolved.

Ewan Hall said: "Hello Hearts can you please let us know what to do. I'm trying to buy 3 adult tickets but despite you saying their is no issue I'd say this twitter feed begs to differ."

Stuart Lyon added: "Hearts ticketing for cup final a disaster - only over 65s and under 16s tickets available via ticketmaster! They should be renamed ticketdisaster!"

Graham Ross said: "Ticket master not allocating ADULT tickets. Only options are U16 and O65 in section C2. Other sections have the same problem. Have purchase but will need to top up payment and don’t tear off the concession!!"

Jennifer Hollick added: "Hearts, I assume as a loyal season ticket holder you’re happy for us to buy over 65 tickets today and then come in to the ticket office and change them over to adult? Surely that’s the most logical approach? Bearing in mind most of us are sat at work, now 45 mins in to this?

When the Edinburgh Evening News attempted to access the screen to see if an option for adult tickets was there, the load time was estimated at between 0 and 30 minutes.

A Hearts spokesperson said on Twitter: "Any supporters who purchased a concession ticket, as a result of being unable to buy an adult ticket, are asked to email [email protected] if they wish to change their ticket to an adult ticket.

"We will ensure that all requested changes are actioned prior to postage."

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