Currys apologises after Black Friday surge crashes site and wipes gift cards

Currys apologises after Black Friday surge crashes site and wipes gift cards

The company saw a surge in demand which resulted in the website being completely unavailable for a period of time on Friday evening.

Customers reported seeing hundreds of pounds ‘wiped’ from gift cards as they went to purchase items.

Richard Langton, who had been hoping to purchase a laptop in the sales, said he lost £450 after the money was taken from his gift card, but the order was not fully processed.

He told the PA news agency: “When I submitted the order a message came up saying ‘Couldn’t process the transaction, try again later’. So I kept trying and eventually, the site

went down for maintenance.

“When it was finally up and running again I did the same procedure and when I entered my voucher code it said I only had £5 to use, meaning they took the money for the goods

and now I have no order or any money. We can’t afford to lose over £450.”

He said he had purchased the non-refundable gift cards through a company benefits scheme, in order to save money.

“The sale ends tonight so if by some miracle I do get the money back on the voucher I won’t be able to afford the original price and will be stuck with a voucher and no laptop,” he

said.

The company’s customer service Twitter account, @TeamKnowhowUK, apologised to customers and said: “Our gift-card provider is having issues right now due to unprecedented

demand.”

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