Edinburgh Care Home celebrates 'Very Good' Care Inspectorate rating
Staff and residents at Queens Manor on Queensferry Road in Edinburgh are holding double celebrations after receiving exceptional feedback in the home’s customer satisfaction survey and a ‘Very Good’ Care Inspectorate rating. Everyone is as proud as can be after the home scored incredibly highly in all aspects of the survey and was rated ‘Very Good’ for Wellbeing and Setting in its latest CI inspection.
Each year Barchester Healthcare, who own Queens Manor, conduct a mammoth customer survey to collate feedback from their 13,800 residents and patients, and their loved ones. The survey is an opportunity to gather the opinions of the people living in Barchester’s homes and hospitals, along with those of their families and loved ones, in order to learn and improve. Every single piece of feedback given in the survey is considered and acted upon. This year the survey received over 13,000 individual pieces of feedback, all of which are passed on to the relevant home.
A colossal 100% of the residents at Queens Manor stated that they would recommend the home to a friend. In the six different areas of the survey covering people, care, environment, activities, dining and communication, the home consistently scored over 85%. The home’s top scores out of the six areas were for the calibre of its staff, and the quality of the care delivered, both scoring 95%, followed by the home’s living environment at 94%. All team members are thrilled to have received such brilliant scores.
The report contained many glowing quotes from residents and their loved ones including: “We’re consistently impressed by the patience, good humour, and kindness shown by your staff. A massive and heartfelt thank you!!” and “Very professional and all staff are caring. The whole team are amazing.” The staff are all over the moon with the comments they received which mean so much.
Margaret-Ann Davidson, General Manager at Queens Manor, said: “We are delighted that Queens Manor has not only received such excellent feedback from our residents and their loved ones, but also from the Care Inspectorate when we were inspected in January. The team at Queens Manor always strive to provide the best quality person-centred care for everyone who lives here continually going above and beyond to ensure all our residents lead the most fulfilling lives possible. They are all superstars and it is wonderful to see their dedication recognised.”
Queens Manor care home is run by Barchester Healthcare, one of the UK’s largest care providers, which is committed to delivering personalised care across its care homes and hospitals. Queens Manor provides residential and dementia care, from respite breaks to long term stays.