Edinburgh residents can now access full fibre with Zen, the only broadband provider recommended by Which?

More reliable broadband technology is in the pipeline for thousands of homes across Edinburgh

With the rollout of full fibre broadband across Edinburgh more reliable technology will make buffering and slow internet connections a thing of the past.

Zen Internet has joined forces with infrastructure provider CityFibre, delivering full fibre broadband with exceptional speeds.

Which? recently granted Zen recommended status for broadband for the fourth consecutive year. Zen received five stars for customer service, technical support and communication in the annual survey of broadband providers. The provider was also one of only two to win the maximum five stars for value for money, with 85 per cent of its customers rating it highly in that category. Zen’s contract price promise has been singled out as a reason for these high scores because it means there are no mid-contract price rises on residential packages. 

Inflation-linked mid-contract price rises are a thing of the past with Zen

Inflation-linked mid-contract price rises seen across the industry are seen as being unfair by 49% of respondents to a recent Zen survey. In addition, 75% said they supported a ban proposed by telecoms regulator Ofcom.

In December, Ofcom proposed a ban on inflation linked mid-contract price rises – which can currently be an increase of more than 8% – and a final decision is expected soon.

Two fifths of those who responded to Zen said they did not believe a mid-contract price rise was fair. However, people held back from switching because of a fear it would be too much hassle (27%), would be costly (19%), or due to worries about internet disruption (18%).

A third of respondents to the survey said they would switch broadband provider but were unsure where to go. And just over half (51%) said if the process was easier and more hassle free they would be more likely to switch. 

A technician working at Zen’s offices helping connect customers to full fibre broadband.

A technician working at Zen’s offices helping connect customers to full fibre broadband.
A technician working at Zen’s offices helping connect customers to full fibre broadband.

Through the CityFibre network, Zen’s full fibre broadband can now be accessed by nearly 100,000 homes across Edinburgh, with a faster, more reliable service.

Paul Wakefield, Partnership Manager for Edinburgh at CityFibre, said: “Through our partnership with Zen, customers in Edinburgh can choose and benefit from the UK’s only Which? recommended broadband provider. We look forward to accelerating Zen’s availability on the CityFibre network as we continue to build the rock-solid infrastructure that is delivering these full fibre services to homes across Edinburgh.”

A promise on contract prices

Zen’s contract price promise goes against many other providers where inflation-linked rises are the norm and part of contracts. Which? found that increases this year could see customers paying the equivalent of a 13th month on top of their existing contract.

Richard Tang, CEO, Zen Internet, said: “Research shows price, reliability, and speed are top factors when choosing a broadband provider and Zen has again scored top marks across these categories. We also have a huge ethical focus putting people and the planet ahead of financial return for shareholders.”

For a broadband provider that puts your needs first, Zen’s award-winning packages can be found by simply entering your postcode on their website or by calling the team on 01706 902 745.

The Zen service over the CityFibre network can be accessed by thousands of homes in Edinburgh at several speed options ranging from £28 per month for Full Fibre 100 up to £40 per month for the fastest product available, Full Fibre 900, all with free set-up.