My manicure mayhem hell! – Hayley Matthews

Hayley Matthews’ manicure starts to peel less than a week after spending £50 and then her requests for a partial refund are rejected.

Hayley's manicure, unlike this one, did not go according to plan (Picture: PA)

I’m always a supporter of small local business – always!

I appreciate what it’s like to be reliant on work coming in and think I’m reasonably fair when it comes to what to expect.

I’m also aware that now it’s more important than ever to support local business and I’ve written about this several times over the last few years.

However, whilst I’m all up for bumming up businesses when they’re due the credit, as much as it pains me, I will speak up when I’ve been ripped off and treated poorly, and trust me, it doesn’t come easy as I rarely complain!

I obviously won’t name the place but I’d booked in for a full manicure costing me just short of £50 which lasted me less than a week, so I wasn’t happy.

I emailed asking for a partial refund and gave pictures of the nails peeling after a few days. No apology just a brief reply: “Can you come in on Friday for a re-do.” I said no I really can’t. I wouldn’t get the opportunity for weeks so I’d rather have a partial refund. Long story short, it got ugly on the email, so I then demanded all my money back or at the very least a voucher to use at a later date.

No, was the short of it. A redo or nothing and I certainly wouldn’t want to go back after the hostility on email.

I didn’t end up with nice shimmery glossy nails, I ended up with peeling chipped tatty-looking fingers after a few days. I’m very disappointed at such poor customer service and lack of willingness to bend but I won’t go back. I’ll be finding another local salon who are a bit nicer.

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