Award-winning Edinburgh restaurant hits out after losing £3000 in a night over late call-offs and no-shows - your views online

"Keep a record of these people and don't allow them to book again. Lesson learnt!”

Tuesday, 22nd June 2021, 7:00 am
Dine's owners have been left livid at the number of late cancellations they are being hit with
Dine's owners have been left livid at the number of late cancellations they are being hit with

Costly cancellations

Award-winning Edinburgh restaurant hits out after losing £3000 in a night over late call-offs and no-shows

Emma Green

Sign up to our daily newsletter

The i newsletter cut through the noise

Restaurants really need to charge a deposit. Anything I have booked during Covid has always been full price or partial deposit, even strawberry picking last weekend was £2 per person deposit to compensate for no shows. I would expect if I was to book a restaurant in these times to pay a deposit.

Deborah Dore

This happens to my business and if it continues it will finish us off. We simply are not set up to take deposits as we manage our own booking system. We only have seven tables inside and sometimes people just don’t show up to take a table we’ve have three or four more booking requests for. I genuinely don’t understand how people cannot recognise that they are killing businesses.

Kay Bartleman

Name and shame them all! Absolute total disrespect and at times like this makes me so angry. I love Dine and hate to think of being treated this way. Keep a record of these people and don't allow them to book again. Lesson learnt!

Ashley Dee

Stop taking so many bookings. What did they do before Covid? People are desperate to go out and it puts people off going out on the hop when everything is coming up booked. Or take a deposit. This booking nonsense needs to stop.

Ian Vandepeear

Never book a table and fail to show! They can’t rebook in present circumstances!

Ginny Blake

Honestly. Deposits up front. Everyone is doing it round here.

Elaine Logan

The food at Dine is really good! It really is selfish to no show at a restaurant. The hospitality trade has had a tough enough time during the pandemic.

Eugene Clarke

I think we all now understand the need to provide card details and have some sort of deposit or charge system in place for non shows. I'm not sure why so many restaurants still haven't introduced this.

Steve Aitchison

Apart from the very small minority of people who have genuine excuses for not turning up, the people who do this are selfish. They should be shunned, the restaurants should have a system to share the details of no shows to prevent them continuing to do this. Until this improves, only 50 per cent of the tables should be available to book, the rest should be used for walk-ins and this should be clearly publicised.

Ruth Ross

It’s absolutely shocking people doing this. If you have intentions of going to a restaurant, paying a deposit or giving your card details won’t be a problem. Don’t people realise how hard it is to rebuild after being closed for such a long time?

Paul Blair

Great restaurant run by honest, talented people. The “lockdown delivery” was ace. Don’t know the answer to this, what I do know is the “no show’s” were not the owners’ fault. Good luck with the summer season.

Caroline Adams

This is terrible, people have no conscience! I have eaten at Dine many times and enjoyed their delicious food. Paul and all the staff are so hard working and don’t deserve this. Take a deposit from now on for weekend dining, Paul.

Traffic worry

Plans to scale back on promised safety measures at Edinburgh accident blackspot postponed for talks with community

Maureen Berry

The recommendation in 2017 was to place traffic lights, so why wait three years and then use the pandemic as an excuse not to? The council now have no money but are happy to waste it on bollards, which is a safety hazard in itself! Really concerned how your budgets work if you can loan other councils money!

Karen Du Plessis

Oh what a surprise. Macinnes and her crew are disconnected all right from real life. Maybe try listening to the residents of the city for once. Spaces for People is a waste of money, trams are a waste of money. How many electric buses could have been bought? Buses are versatile, can be diverted when needed, trams are limited, far too expensive and unpopular with good reason.

Debra Davies

Stick a speed camera up there... it seems to be the only thing that slows people down on that road. It amuses (and annoys) me when you see all the brake lights come on near a camera...especially the one down near the approach to Lizzie Brice's roundabout in Livingston.

Lee Curran

This junction has been such a bad spot for accidents for years and years.