Edinburgh couple fuming at Lothian Buses over £5 pick up fee for lost phone
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When she returned home to Gracemount later that day, her fiancé Laurence Hunter called Lothian to report the item lost.
Mr Hunter, 40, said the bus company called him on Wednesday morning to say they had located her phone - but he was shocked at being told there would be a £5 collection charge.
Mr Hunter, who receives benefits along with his 31-year-old fiancé, said: “I have lost things on the bus before and never been charged to get stuff back. It’s disgusting. When I was getting my phone back on Wednesday, there was an old lady who turned up to get her bus pass back who was also charged. She thought it was ridiculous.”
Mr Hunter’s mother, Joan Hunter, who lives in Kirkcaldy, is especially angered by Lothian’s fee after phoning up Kirkcaldy bus station this week to ask if they had a lost property charge – and learned they do not.
She said: “I think it’s shocking. Why is there one rule for Kirkcaldy and another rule for Edinburgh. It’s hitting folk in Edinburgh who maybe don’t always have the money to easily pay for it. But they paid for it because it’s a mobile with their contacts in it.”
It comes two weeks after the Edinburgh Evening News told how Beckie Cunningham, a 25-year-old single mum, was also left in disbelief at being charged to pick up her son’s lunchbox from Lothian’s lost property office. She described the need to pay for her son’s property as “ludicrous” and believes the charge should be dropped.
Lothian Buses declined to comment.
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