Edinburgh OAP saved by home delivery worker after fall

The 80-year-old retired widow was at home alone when the shock accident took place

Wednesday, 30th September 2020, 12:20 pm
Updated Wednesday, 30th September 2020, 6:29 pm
Nancy Reid is recovering in residential care and is due to move back home later this week with the help of her family and carers.

A customer service employee from Edinburgh went over-and-above for an 80-year-old pensioner who suffered a sudden fall while on the phone.

Nancy Reid has lived on her own since following the death of her late husband earlier this year.

The retired widow is a regular customer of the home delivery service Parsley Box, whom she called to place an order but had a sudden fall.

Sign up to our daily newsletter

The i newsletter cut through the noise

Russell Clark

Concerned employee Russell Clark, who was speaking to Mrs Reid when the accident happened, acted swiftly and called an ambulance to urgently attend her home.

The compassionate worker also stayed on the phone with the vulnerable customer until a friend arrived to comfort her.

Mrs Reid’s grateful daughter, Mary Reid said the kindness Mr Clark showed her family during their time of need was “way beyond” what is expected of him.

She said: “We are all hugely grateful for the outstanding care they took to ensure our mum was OK, it was way beyond what any of us would expect.”

After being treated in the hospital Mrs Reid has since been recovering in residential care and is due to move back home later this week with the help of her family and carers.

Speaking of the incident, customer care agent, Mr Clark said: “We’ve always valued the great relationships we have with our customers and look to go the extra mile.

“This was no exception, once we became aware of the situation, we knew we had to act fast and keep Nancy reassured until help came.”

He went on to say that he was thankful that Nancy was able to receive the help she needed so quickly and wished her a speedy recovery.

He said: “Thankfully, Nancy was taken promptly to hospital for treatment and we wish her a speedy recovery.”

CEO of Parsley Box Kevin Dorren said: “Parsley Box was founded three years ago by Gordon and Adrienne MacAulay, on the basis of providing next-day delivery service of tasty, conveniently stored meals which enable people like Mary’s mother to remain independent in their own homes. We aim to go above and beyond where-ever possible, so it’s great to hear we’ve been able to support a customer when they needed us most.”

A message from the Editor:

Thank you for reading this story on our website. While I have your attention, I also have an important request to make of you.

The dramatic events of 2020 are having a major impact on many of our advertisers - and consequently the revenue we receive. We are now more reliant than ever on you taking out a digital subscription to support our journalism.

Subscribe to the Edinburgh Evening News online and enjoy unlimited access to trusted, fact-checked news and sport from Edinburgh and the Lothians. Visit https://www.edinburghnews.scotsman.com/subscriptions now to sign up.

By supporting us, we are able to support you in providing trusted, fact-checked content for this website.

Joy Yates

Editorial Director