Edinburgh’s House of Hearing completes UK rebrand
House of Hearing, the hearing care provider founded in Edinburgh in 1969 and still headquartered in the city, has completed a nationwide rebrand that brings its 36 clinics across Scotland and England under one name. The final five, all in Sussex, changed name at the end of October.
The company introduced the new name in phases, region by region, to protect the relationships local teams have built with patients and communities over many years. Clinic teams have remained in place throughout.
House of Hearing has grown from six clinics in 2020 and now employs more than 150 people. It has treated more than 40,000 patients so far in 2026.
Its seven Scottish clinics are in Edinburgh, Perth, St Andrews, Galashiels, Hamilton, East Kilbride and Newton Mearns. In England, its 29 clinics span East Anglia (10), Oxfordshire and Buckinghamshire (six), Sussex (five), the North West (four), the Midlands (three) and the North East (one). Care is delivered in dedicated hearing clinics, including some based in GP surgeries and community hospitals.
Colin Campbell, Managing Director of House of Hearing and Chair of National Community Hearing Association Scotland, said: "For too long, audiology has been treated as an add-on rather than a specialism in its own right. It deserves the same clinical focus as any other area of healthcare. This business began in Edinburgh, and our clinics, from St Andrews to the Sussex coast, now share one name and the same high clinical standard."
The rebrand comes as audiology faces growing scrutiny in Scotland, where RNID estimates that over 1.4 million people have hearing loss and almost 900,000 could benefit from hearing aids. The charity says NHS Scotland does not currently publish audiology waiting times, and that its community reports routine waits of six to 18 months from referral to first assessment.
In August, Minister for Community Care Alison Thewliss wrote to Holyrood’s Health, Care and Sport Committee that some people continue to wait longer than they should for appointments and referrals, and said this was “not acceptable”. The Scottish Government is developing a phased improvement plan and a regular Audiology Stakeholder Forum. It remains committed to an integrated, community-based hearing service, but says the foundations must be in place before services can expand into the community.
Campbell added: "Millions of people could be helped with their hearing loss, but too many put off that first appointment. Our audiology colleagues in the NHS do vital work, and independent clinics can help more people get care close to home.”
House of Hearing’s Edinburgh clinic became the first private earwax removal clinic in Scotland to register with Healthcare Improvement Scotland in 2019. The group’s clinical ear care team now numbers more than 50 practitioners.
Peter Sydserff, Clinical Director at House of Hearing, said: “Our growth as a business only matters if our clinical standards hold. For patients, the most important thing is what hasn’t changed. They’ll see the same clinicians in the same clinics and receive the care they’ve come to trust. Excellent hearing care starts with excellent clinical advice.”
Melanie Jackson, Head of ENT Nursing and National Clinical Lead at House of Hearing, added: “As we’ve grown, our job has been to give every clinic the governance, training and support of a national organisation, while the clinician in the room makes the decision that’s right for each patient.”
With the rebrand now complete, House of Hearing will focus on building on the strength of its network. The company plans to continue investing in its people, clinical services and patient care, while exploring further opportunities to bring high-quality hearing care to more communities.