Edinburgh man who missed flight after getting stuck in airport security queue left almost £400 out of pocket
Long queues were reported at Stanstead Airport in London on Thursday, leading to hundreds of passengers missing their flights
An Edinburgh man said he was forced to pay almost £400 for alternative travel and accommodation after queues at Stansted Airport in London led hundreds of passengers to miss their scheduled flights.
Barry Young told the Metro he missed his 9.35pm easyJet flight to Edinburgh on Thursday after getting stuck in a huge queue for security, despite arriving at the airport two hours earlier.
The 45-year-old said he was left with no other option but to pay for accommodation, transfers and a new flight, which left him £389 out of pocket.
Other passengers said just two of the 11 security scanners at the airport were open, while hundreds of people waited in the queue.
Mr Young described the service he received as “disgraceful” and called on Stanstead and other airports to improve their airport security processes.
He told Metro: “What’s especially frustrating is the lack of accountability. Due to airport inadequacy, it’s leaving passengers to deal with the consequences alone.
“I’m currently on the bus to Edinburgh as I write this, completely fed up. At a minimum, core infrastructure like airport security should function properly for the public.
“Stansted clearly isn’t meeting that standard.”
A spokesperson for Stansted Airport said: “Any passenger who feels that didn’t receive the appropriate level of service when using the airport should contact us via the usual feedback channels so we can look into their airport journey and experience.
“Once again, we apologise to passengers for any inconvenient and delays they may have experienced at security on Thursday evening.”